Healthcare is rapidly becoming a convergence of consumerism, technology, and marketplace-oriented behavior. Patient satisfaction has become a key performance indicator for physician practices. Even before the delivery of anesthesia care, we are dedicated to engaging the patient in decision making and giving them control in the perioperative process through provider interaction and education. Patients demand quality and easy access at a price point acceptable to them. Patient satisfaction is at the forefront of emerging third-party payer models. Practices expecting to thrive must prioritize the satisfaction level of the patient. A practical day-to-day method of addressing patient sentiment is through surveys. Kentucky Anesthesia Partners sends surveys to every patient, measuring their satisfaction with anesthesia care through a dozen quality indicators. Survey data can lead to beneficial changes in the patient care environment and clinical workflows.
For Kentucky Anesthesia Partners, every case we do is given high priority status. We are partners with the surgeon in the patient care continuum. Emerging value-based payment models demand teamwork among physicians and healthcare providers to improve efficiency and lower costs. We have embraced this mentality from day one and continue to work in collaboration with our surgical partners. We pride ourselves on improved communications, allowing improved plans of care. We frequently gather feedback from our surgical clients to aid us with qualitative systematic reviews to improve our services. We put surgeons at ease. The primary reason they are so satisfied with us is our dedication to clinical excellence and our emphasis on aligning anesthesia and surgical care priorities.
Technology is transforming healthcare as we speak. Instead of resisting electronic health records and other automated technologies, we are embracing them. We welcome the opportunity to interact with data management and other health technology platforms that will enable us to improve patient outcomes, improve efficiency, and lower costs. Certified electronic health record technology and anesthesia information management systems have helped us streamline our workflows in patient data aggregation, claims submission, and follow-up. While we feel that validated health technology is a framework that will continue to improve clinical performance and improve patient encounters, we are vigilant of the threats to electronic patient information. Kentucky Anesthesia Partners is dedicated to cyber threat detection and rapid response protocols to protect the privacy of patient information.
Patient and provider safety is at the forefront of clinical care more than ever. With the Covid-19 pandemic, the global health community is facing unique and life-threatening challenges. Kentucky Anesthesia Partners has taken the necessary steps to protect patients and clinicians by maintaining the appropriate supply chains for personal protective equipment and enhanced infection control practices. We prioritize the American Society of Anesthesiologists Pre-Anesthesia Care Standards, Standards for Basic Anesthesia Monitoring, and Standards for Post Anesthesia Care. We deliver institutional-level safety standards to the outpatient anesthesia setting. Detailed reviews of patient charts and preoperative safety inspections of equipment and supplies are standard protocol. Our anesthesiologists and CRNAs are committed to optimizing clinical outcomes through meticulous attention to safety standards, lifelong learning, and unwavering vigilance during the perioperative period.
